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Edwards 280 Series Heat Tech Bulletin

Edwards 280 Series Heat Tech Bulletin
#Interlogix Product Bulletins

Edwards 280 Series Heat Tech Bulletin

IMPORTANT SAFETY NOTICE – ACTION REQUIRED

References: Return & Warranty Policy for Dealers | Download the Official Bulletin PDF

Please instruct your Sales, Design, Purchasing, Installation and Service personnel to read the below carefully and take action as required.

Why am I receiving this safety notice bulletin (“Bulletin”)?
Edwards, as original equipment manufacturer (OEM), identified a potential product issue impacting the performance of Edwards 280 Series mechanical heat detectors. Given their property protection function, the performance and reliability of our products in your end-use applications are of paramount importance to us. As you know, Edwards, as the OEM, Interlogix, and your company, have responsibilities to end users to ensure the safe operation of our products.

Edwards Safety Notice SN00017 Details
For your reference, we have included Edwards Safety Notice SN00017 (“Safety Notice”) in this Bulletin.

On June 18, 2020, Edwards issued the Safety Notice mandating the field replacement of the 280 Series mechanical heat detectors installed in commercial applications identified in the Safety Notice or installed in residential attics or residential garages.

More specifically, the mandatory field replacement of the 280 Series mechanical heat detectors identified in Table 1 of the Safety Notice is required to the extent installed in commercial applications listed in Table 2 of the Safety Notice or installed in residential attics or residential garages. This is required to resolve an issue where the detectors in question may fail to report an alarm condition within the temperature range allowed by their agency listings.

Affected models not installed in commercial life safety applications, residential attics, or residential garages may present a property protection risk, and are also within scope of this remediation, to the extent manufactured on or after January 1, 2014; for such units, the warranty is being extended to five years, instead of the original three year warranty.

What should I do now?

Review the Safety Notice.
Please review the Safety Notice (starting on Page 3) for a list of the affected models.

Follow the instructions in the Safety Notice for corrective action.
Carefully follow the instructions for corrective action for affected products.

Questions or Concerns:
We thank you for your attention to this matter. If you have any questions or concerns, please contact Technical Support (Option 2) or Customer Service (Option 1) at 855-286-8889. Questions can be emailed to Questions@Interlogix.com or TechSupport@Interlogix.com.