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Research Finds High DIY Customer Satisfaction - So What Are You Doing About It?

Research Finds High DIY Customer Satisfaction - So What Are You Doing About It?

Recent research from J.D. Power found that people who buy do-it-yourself (DIY) security systems are more satisfied with them in comparison with people who bought dealer-installed systems. Here are some opportunities that can generate revenue from DIY customers...
In-Home Delivery Could Offer Security Dealer Opportunities

In-Home Delivery Could Offer Security Dealer Opportunities

Despite what late show host Stephen Colbert thinks, a large number of consumers are interested in in-home delivery – and that could mean new opportunities for security dealers...
Video Surveillance Could Benefit from 5G Wireless – So What is 5G?

Video Surveillance Could Benefit from 5G Wireless – So What is 5G?

Video surveillance, specifically outdoor video surveillance, will have the largest share of the 5G Internet of Things market over the next three years, according to researchers at Gartner...
Upgrading Customers to Interactive Services: Some Ideas That Work

Upgrading Customers to Interactive Services: Some Ideas That Work

Interactive services – the ability to control and receive alerts from a security system via smartphone – have brought big changes to the security industry. Once viewed as an important but unexciting expense, security systems now have considerably more sizzle – and for alarm dealers, interactivity can boost recurring monthly revenue (RMR).