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We are Open: COVID-19 Updates

We are Open: COVID-19 Updates

   

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Updated 05/23/2022

SES Lenexa, KS Showroom Open - Ship-outs Suspended until May 27, 2022

We are reaching out today to inform you that our Lenexa, KS Showroom is open, however our ship-outs from this location are suspended until May 27, 2022 due to COVID-19. Our showroom is open but understaffed, and our Ready Room is available for pickups.

You will still be able to place orders by calling the phone number below. Some orders may be processed from one of our other 12 branches and shipped to you.

We apologize for the inconvenience this may cause, but our priority is to keep you and your family safe during this time. Thank you for your loyalty and understanding. We will notify you once ship-outs have resumed.

To Place an Order:

Call 1-800-779-2865


Updated 02/24/2022

SES Louisville Showroom Open By Appointment Only

Sorry, our showroom is open by appointment only due to COVID-19.

To place an order or pickup an order, please call Tina at 502-876-9096 or 1-800-292-3169.

We apologize for the inconvience, but we want to keep you and your family safe.


Updated 01/06/2022

SES Chicago Showroom Closed, Ready Room Open

We are reaching out today to inform you that our Chicago Showroom is still temporarily closed due to COVID-19, but we have opened our Ready Room for pickups.

You will still be able to place orders by calling the phone number below. Some orders may be processed from one of our other 12 branches and shipped to you.

We apologize for the inconvenience this may cause, but our priority is to keep you and your family safe during this time. Thank you for your loyalty and understanding. We will notify you once the showroom is cleaned, disinfected and the staff is able to return to work.

To Place an Order:

Call 1-800-729-1306


Updated 01/03/2022

SES Chicago Branch Closed

We are reaching out today to inform you that our Chicago Showroom is temporarily closed due to COVID-19.

You will still be able to place orders by calling the phone numbers below, but all pickup orders and Ready Room orders will not be available at this time. Orders will be processed from one of our other 12 branches and shipped to you.

We apologize for the inconvenience this may cause, but our priority is to keep you and your family safe during this time. Thank you for your loyalty and understanding. We will notify you once the showroom is cleaned, disinfected and the staff is able to return to work.

To Place an Order:

Call 1-800-729-1306


Updated 1/03/2022

SES Colorado Springs Branch Open

We are reaching out today to inform you that as of 7:30am on December 30, 2021 our Colorado Springs, CO Showroom is once again open for business, but will be operating under limited capacity for a few days.

We want to thank you again for your loyalty and understanding during this time.

Sincerely,

Craig Ward
Branch Manager


Updated 12/26/2021

SES Colorado Springs Branch Closed

We are reaching out today to inform you that our Colorado Springs, CO Showroom is temporarily closed due to COVID-19.

You will still be able to place orders by calling the phone numbers below, but all pickup orders and Ready Room orders will not be available at this time. Orders will be processed from one of our other 12 branches and shipped to you.

We apologize for the inconvenience this may cause, but our priority is to keep you and your family safe during this time. Thank you for your loyalty and understanding. We will notify you once the showroom is cleaned, disinfected and the staff is able to return to work.

To Place an Order:

Call 1-866-362-7734


Updated 12/17/2021

SES Memphis Branch Open

We are reaching out today to inform you that as of 7:30am on Friday December 17, 2021 our Memphis Showroom is once again open for business but will be operating under limited capacity for a few days.

We want to thank you again for your loyalty and understanding during this time.

Sincerely,

Scott Bowen
Branch Manager


Updated 10/25/2021

SES Nashville Branch Open

Our Nashville, TN Showroom is once again open for business.

We want to thank you again for your loyalty and understanding during this time.


Updated 10/21/2021

SES Nashville Branch Closed

We are reaching out today to inform you that our Nashville, TN Showroom is temporarily closed due to COVID-19.

You will still be able to place orders by calling the phone numbers below, but all pickup orders and Ready Room orders will not be available at this time. Orders will be processed from one of our other 12 branches and shipped to you.

We apologize for the inconvenience this may cause, but our priority is to keep you and your family safe during this time. Thank you for your loyalty and understanding. We will notify you once the showroom is cleaned, disinfected and the staff is able to return to work.

To Place an Order:

Call 1-866-282-8722


Updated 10/18/2021

SES Indianapolis Branch Showroom Open

As of 7:30am on Monday, October 18, 2021 our Indianapolis, IN Showroom is once again open for business.

We want to thank you again for your loyalty and understanding during this time.

Sincerely,

Tom Vaughn
Branch Manager


Updated 10/07/2020

SES Indianapolis Branch Closed

SES Indianapolis will be shut down temporarily due to Covid. We will be shipping products from one of the other 12 SES branches to help ensure your orders are processed, but you will be unable to come in to the branch until further notice. Our phone lines will be forwarded to Eric and myself as we work remotely.

We will keep you updated as we work to re-open the Indianapolis branch. We are incredibly sorry for this inconvenience, as always our top priority is to ensure the safety of both you, your family, and our employees.

To Place an Order:

Call 1-800-326-1882 or our Indianapolis Branch Manager directly (Tom Vaughn) at 586-344-2179

Sincerely,

Tom Vaughn
Branch Manager


Updated 10/04/2021

SES Indianapolis Branch Sanitized and Open, but Understaffed

We are reaching out today to inform you that our Indianapolis location re-opened for business at 8:30am Eastern, on Monday, October 4, 2021. Our branch has been cleaned and disinfected. We are currently understaffed and access to our showroom will continue to be limited and we still recommend you:

  • Call in or email your orders
  • Call in or email your quote requests for quote or proposal
  • Request delivery out to your vehicle
  • Consider UPS/courier delivery to your location
  • Prepare for your in-store visit with lists of questions, parts needed, specifications, etc. to limit face-to-face contact in stores.

Thank you for your patience and understanding as we strive to keep everyone safe during this time.

Sincerely,
Derek Hagenhoff
Vice President and Treasurer, Security Equipment Supply, Inc (SES)


Updated 10/03/2021

SES Indianapolis Branch Showroom Closed

Our Indianapolis, IN Showroom is temporarily closed due to COVID-19.

You will still be able to place orders by calling the phone numbers below, but all pickup orders and Ready Room orders will not be available at this time. Orders will be processed from one of our other 12 branches and shipped to you.

We apologize for the inconvenience this may cause, but our priority is to keep you and your family safe during this time. Thank you for your loyalty and understanding. We will notify you once the showroom is cleaned, disinfected and the staff is able to return to work.

To Place an Order:

Call 1-800-326-1882 or our Indianapolis Branch Manager directly (Tom Vaughn) at 586-344-2179


Updated 8/13/2021

SES Louisville Branch Showroom Open

As of 7:30am on Friday August 13, 2021 our Louisville, KY Showroom is once again open for business, but operating with limited capacity.

We want to thank you again for your loyalty and understanding during this time.

Sincerely,

Jason Johnson
Branch Manager


Updated 8/11/2021

SES Louisville Branch Showroom Closed

Our Louisville, KY Showroom is temporarily closed due to COVID-19.

You will still be able to place orders by calling the phone numbers below, but all pickup orders and Ready Room orders will not be available at this time. Orders will be processed from one of our other 12 branches and shipped to you.

We apologize for the inconvenience this may cause, but our priority is to keep you and your family safe during this time. Thank you for your loyalty and understanding. We will notify you once the showroom is cleaned, disinfected and the staff is able to return to work.

To Place an Order:

Call 1-800-292-3169 or our Louisville Branch Manager directly (Jason Johnson) at 502-773-3400


Updated 7/23/2021

SES Memphis Branch Showroom Open

We are reaching out today to inform you that our Memphis Showroom is once again open for business.

We want to thank you again for your loyalty and understanding during this time

Sincerely,

Scott Bowen
Branch Manager


Updated 7/21/2021

SES Memphis Branch Showroom Closed

We are reaching out today to inform you that our Memphis Showroom is temporarily closed due to COVID-19.

You will still be able to place orders by calling the phone numbers below, but all pickup orders and Ready Room orders will not be available at this time. Orders will be processed from one of our other 12 branches and shipped to you.

We apologize for the inconvenience this may cause, but our priority is to keep you and your family safe during this time. Thank you for your loyalty and understanding. We will notify you once the showroom is cleaned, disinfected and the staff is able to return to work.

To Place an Order:

Call 1-800-475-4850 or our Memphis Branch Manager directly (Scott Bowen) at 901-490-5332


Updated 3/31/2021

SES Detroit Branch Showroom Open

We are reaching out today to inform you that as of 7:30am EST on Wednesday March 31, 2021 our Detroit Showroom is once again open for business.

We want to thank you again for your loyalty and understanding during this time.

Sincerely,

Darrin Dubiel
Branch Manager


Updated 3/30/2021

SES Detroit Branch Showroom Closed

Our Detroit Showroom is temporarily closed due to COVID-19.

You will still be able to place orders by calling the phone numbers below, but all pickup orders and Ready Room orders will not be available at this time. Orders will be processed from one of our other 12 branches and shipped to you.

We apologize for the inconvenience this may cause, but our priority is to keep you and your family safe during this time. Thank you for your loyalty and understanding. We will notify you once the showroom is cleaned, disinfected and the staff is able to return to work.

To Place an Order:
Call 1-800-548-0680 or our Detroit Branch Manager directly (Darrin Dubiel) at 586-291-3311


Updated 12/11/2020

SES Dallas Branch Sanitized and Open, but Understaffed

We are reaching out today to inform you that our Dallas location re-opened for business at 7:30am CST, on Friday, December 11, 2020. Our branch has been cleaned and disinfected. We are currently understaffed and access to our showroom will continue to be limited and we still recommend you:

  • Call in or email your orders
  • Call in or email your quote requests for quote or proposal
  • Request delivery out to your vehicle
  • Consider UPS/courier delivery to your location
  • Prepare for your in-store visit with lists of questions, parts needed, specifications, etc. to limit face-to-face contact in stores.

Thank you for your patience and understanding as we strive to keep everyone safe during this time.

Sincerely,
Derek Hagenhoff
Vice President and Treasurer, Security Equipment Supply, Inc (SES)


Updated 12/10/2020

SES Dallas Branch Showroom Closed

Our Dallas Showroom is temporarily closed due to possible COVID-19.

You will still be able to place orders by calling the phone numbers below, but all pickup orders and Ready Room orders will not be available at this time. Orders will be processed from one of our other 12 branches and shipped to you.

We apologize for the inconvenience this may cause, but our priority is to keep you and your family safe during this time. Thank you for your loyalty and understanding. We will notify you once the showroom is cleaned, disinfected and the staff is able to return to work.

To Place an Order:
Call 1-877-237-1187 or our Dallas Manager directly (Brett Bowen) at 901-462-1204

Sincerely,
Derek Hagenhoff
Vice President and Treasurer, Security Equipment Supply, Inc (SES)


Updated 10/26/2020

SES St. Louis Branch Showroom Re-Opened

We are reaching out today to inform you that our St. Louis location is open! Our branch has been cleaned, disinfected and the staff is able to return to work. Access to our showroom will continue to be limited and we still recommend you:

  • Call in or email your orders
  • Call in or email your quote requests for quote or proposal
  • Request delivery out to your vehicle
  • Consider UPS/courier delivery to your location
  • Prepare for your in-store visit with lists of questions, parts needed, specifications, etc. to limit face-to-face contact in stores.

Thank you for your patience and understanding as we strive to keep everyone safe during this time.

Sincerely,
Derek Hagenhoff
Vice President and Treasurer, Security Equipment Supply, Inc (SES)


Updated 10/22/2020

SES St. Louis Branch Temporarily Closed

We are reaching out today to inform you that our St. Louis Showroom is temporarily closed due to COVID-19.

You will still be able to place orders by calling the phone numbers below, but all pickup orders and Ready Room orders will not be available at this time. Orders will be processed from one of our other 12 branches and shipped to you.

We apologize for the inconvenience this may cause, but our priority is to keep you and your family safe during this time. Thank you for your loyalty and understanding. We will notify you once the showroom is cleaned, disinfected and the staff is able to return to work.

To Place an Order:
Call 1-844-326-0221 or our St. Louis Branch Manager directly (Ed Calame) at 314-520-7799

Sincerely,

Derek Hagenhoff
Vice President and Treasurer, Security Equipment Supply, Inc (SES)


Updated 7/31/2020

SES Corporate Facility is Temporarily Closed

We are reaching out today to inform you that our Corporate facility is temporarily closed due to COVID-19. Our staff is remote and available by phone.

You will still be able to call the main toll-free number and use the directory to reach your desired representative. Our corporate toll-free number is 1-800-325-0221.

We apologize for the inconvenience this may cause, but our priority is to keep you and your family safe during this time. Thank you for your loyalty and understanding. We will notify you once the corporate facility is cleaned, disinfected and the staff is able to return to the office.

To Reach Accounts Receivable:
Call 1-800-325-0221 OPTION 3

Sincerely,
Derek Hagenhoff
Vice President and Treasurer, Security Equipment Supply, Inc (SES)


Updated 7/15/2020

SES Nashville Branch Ready Room Open

While our showroom is temporarily closed, the Nashville Ready Room will be open starting at noon today (7/15/2020) to help fulfill your pick up orders. We appreciate your understanding during this difficult time and will keep you informed of when it's safe to return to the showroom.

To Place an Order:
Call 1-866-282-8722 or call our Nashville Branch Manager directly (Jeff Clendenen) at 615-522-7690


Updated 7/14/2020

SES Nashville Branch Temporarily Closed

7/15/2020 Update: SES Nashville Branch Ready Room Open

We are reaching out today to inform you that our Nashville Showroom is temporarily closed due to COVID-19.

You will still be able to place orders by calling the phone numbers below, but all pickup orders and Ready Room orders will not be available at this time. Orders will be processed from one of our other 12 branches and shipped to you.

We apologize for the inconvenience this may cause, but our priority is to keep you and your family safe during this time. Thank you for your loyalty and understanding. We will notify you once the showroom is cleaned, disinfected and the staff is able to return to work.

To Place an Order:
Call 1-866-282-8722 or our Nashville Branch Manager directly (Jeff Clendenen) at 615-522-7690.

Sincerely,
Derek Hagenhoff
Vice President and Treasurer, Security Equipment Supply, Inc (SES)


Updated 5/18/2020

SES Milwaukee Branch Sanitized and Open, but Understaffed

We would like to inform you that our Milwaukee Showroom re-opened for business at 7:30am CST, on Monday May 18, 2020. The branch has been sanitized. We are currently understaffed and access to our showroom will continue to be limited and we still recommend you:

  • Order online, email or call-in your orders.
  • Email or call-in your quote requests for quote or proposal.
  • Request pick up via will-calls.
  • Request delivery out to your vehicle.
  • Consider UPS/courier delivery to your location.
  • Prepare for your in-store visit with lists of questions, parts needed, specifications, etc. to limit face-to-face contact in stores.

We want to thank you again for your loyalty and understanding during this time.

To Place an Order:

Call 1-800-515-6886 or our Chicago Branch directly at 847-806-6900.

Sincerely,
Mark Cluster
Branch Manager


Updated 5/15/2020

SES Milwaukee Branch Temporarily Closed

We are reaching out today to inform you that our Milwaukee Showroom is temporarily closed due to COVID-19.

You will still be able to place orders by calling the phone numbers below, but all pickup orders and Ready Room orders will not be available at this time. Orders will be processed from one of our other 12 branches and shipped to you.

We apologize for the inconvenience this may cause, but our priority is to keep you and your family safe during this time. Thank you for your loyalty and understanding. We will notify you once the showroom is cleaned, disinfected and the staff is able to return to work.

To Place an Order:
Call 1-800-548-0680 or our Chicago Branch Manager directly (Mark Cluster) at 847-806-6900

Sincerely,
Derek Hagenhoff
Vice President and Treasurer, Security Equipment Supply, Inc (SES)


Updated 4/17/2020

SES Louisville Branch COVID-19 Update

We are currently understaffed in Louisville. We ask that you please call in all orders before picking up to help expedite the process and get you back on the road as quickly as possible.

Thank you for your understanding during this time.

Sincerely,

Jason Johnson
Branch Manager


Updated 4/13/2020

SES Detroit Branch Showroom Re-Opened

We would like to inform you that our Detroit Showroom re-opened for business at 7:30am EST on Monday April, 13, 2020. Access to our showroom will continue to be limited and we still recommend you:

  • Call in, order online or email your orders.
  • Call in or email your quote requests for quote or proposal.
  • Request Ready Room or pick up via will-calls.
  • Request delivery out to your vehicle.
  • Consider UPS/courier delivery to your location.
  • Prepare for your in-store visit with lists of questions, parts needed, specifications, etc. to limit face-to-face contact in stores.

We want to thank you again for your loyalty and understanding during this time.

Sincerely,
Darrin Dubiel
Branch Manager


Updated 4/2/2020

Customer Returns: COVID-19 Impact

Security Equipment Supply considers Customer Returns an essential service for you and your business.

  • SES will still process returns and repairs until further notice.
  • Some vendors have temporarily stopped processing returns or repairs.
  • Please be aware that there may be differences in the return/repair outcome once these vendor partners have returned their return/repair processes back to normal.
  • The final return/repair charges (if any) may not be known today but will be assessed and appropriately billed as they become known to us.

Thank you,
SES Returns


Updated 3/30/2020

SES Detroit Branch Showroom Temporarily Closed

Our Detroit Showroom is temporarily closed due to COVID-19. Customers are still be able to place orders by calling the phone numbers below, but all pickup orders and Ready Room orders will not be available at this time. Orders will be processed from one of our other 12 branches and shipped to you.

Our priority is to keep our customers and their families safe during this time. We will notify our Detroit customers once the showroom is cleaned, disinfected and the staff is able to return to work.

To Place an Order:
Call 1-800-548-0680 or our Detroit Branch Manager directly (Darrin Dubiel) at 586-291-3311


Posted 3/17/2020

Protecting the SES Community

Protecting the SES Community– While Continuously Supporting Your Business AND Keeping OUR Families Safe! Help us help you through these unusually and possibly difficult times.

As we continue to navigate these unusual, unprecedented events, we’d like to take a moment to discuss branch visits. As the CDC gives us guidelines to limit face-to-face contact, less time spent in branches will benefit all. The longer we all stay healthy, the longer we’ll be able to conveniently serve you from your preferred local branch.

Part of the joy of working in the branch is visiting with people—colleagues—partners who have become friends over the years. For a time, we’ll have to step back from this pleasant activity. Our main goal is to keep each store in each location open, and for our partners and staff to stay healthy throughout. One infected staff member at a branch could conceivably shut down an entire store; and obviously, this is true for each of your enterprises, as well. Should a branch be closed due to illness, we would still be able to serve you via remote branches, but the convenience and immediacy you’ve come to expect could be diminished.

Suggestions Best Practice Recommendations:

  • Call in or email your orders
  • Call in or email your quote requests for quote or proposal
  • Request Ready Room or pick up via will-calls
  • Request delivery out to your vehicle
  • Consider UPS/courier delivery to your location
  • Prepare for your in-store visit with lists of questions, parts needed, specifications, etc. to limit face-to-face contact in stores.

Our desire is to help you and your business remain profitable and healthy. Help us help you in this effort. As always, your constructive criticism and collaborative ideas would be appreciated. 

We take great honor in being your choice of distributor, and your safety and well-being is our top priority. In response to the growing concerns about the spread of the novel coronavirus (COVID-19), we want to provide an update on the steps we’ve put in place to help protect our dealers / integrators / vendors (“guests”) and our employees:

  • GREETINGS: We have advised all distributor employees to suspend handshakes and physical contact with our guests. While it is normally our policy to greet guests of SES by name with a handshake and a smile, we are taking precautionary measures against spreading illness. The smile and customer focus will still continue!
  • SANITATION: Our janitorial services and employees have been instructed to increase their focus on disinfecting high-touch surfaces within our offices and branches.
  • SUPPLIES: We are continuously working to have adequate disinfectants, alcohol wipes, hand sanitizers and gloves for employee and guest use. If you are in our branch or offices and would like to use any of these items, please ask a member of the SES family.

While there is a lot of uncertainty because of COVID-19, we are grateful you have entrusted us to help you and your business. We are closely monitoring this evolving situation, and we will continue to update you with any changes to our company policies.

Thank you for your loyalty and understanding.

Sincerely,

Derek Hagenhoff
Vice President and Treasurer, Security Equipment Supply, Inc (SES)